PRIVACY POLICY
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or access our on‑demand chauffeur services (collectively, the “Services”).
By accessing or using our Services, you agree to the terms of this Privacy Policy.
If you do not agree with the terms of this Privacy Policy, please discontinue use of our Services immediately.
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1. INFORMATION WE COLLECT
We may collect personal and non‑personal information in the following categories:
1.1 Personal Information You Provide
* Full name
* Email address
* Phone number
* Pickup and drop‑off locations
* Payment information (processed securely by third‑party providers)
* Identity documents (if required for regulatory compliance)
* Account login credentials
1.2 Automatically Collected Information
When you access our website or app, we may automatically collect:
* IP address
* Device type and operating system
* Browser type
* Usage data (pages visited, time spent, clicks)
* Location data (with your consent)
1.3 Driver‑Specific Information
For registered chauffeurs:
* Emirates ID and visa details
* Driving license information
* Background verification data
* Vehicle information
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2. HOW WE USE YOUR INFORMATION
We use your information to:
* Provide and manage chauffeur bookings
* Process payments and issue receipts
* Improve user experience and optimize our platform
* Communicate updates, confirmations, and support messages
* Verify identity and ensure platform security
* Comply with UAE regulatory requirements (e.g., RTA compliance)
* Prevent fraud, misuse, or unauthorized access
We do not sell your personal information to third parties.

3. SHARING YOUR INFORMATION
We may share your information with:
3.1 Service Providers
Trusted third parties who assist with:
* Payment processing
* SMS and email notifications
* Cloud hosting
* Identity verification
* Customer support
3.2 Chauffeurs
When you book a ride, your driver receives:
* Your name
* Pickup location
* Contact number (masked where possible)
3.3 Legal & Regulatory Authorities
We may disclose information if required by:
* UAE law enforcement
* RTA or other transport regulators
* Court orders or legal proceedings
3.4 Business Transfers
If we undergo a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.
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4. COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
* Remember your preferences
* Improve website performance
* Analyze traffic and usage patterns
* Personalize content
You may disable cookies through your browser settings, but some features may not function properly.
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5. DATA SECURITY
We implement industry‑standard security measures to protect your data, including:
* Encryption of sensitive information
* Secure server infrastructure
* Access controls and authentication
* Regular security audits
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute protection.
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6. DATA RETENTION
We retain your information only as long as necessary to:
* Provide our Services
* Comply with legal obligations
* Resolve disputes
* Enforce agreements
Driver and regulatory data may be retained longer as required by UAE law.
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7. YOUR RIGHTS
Depending on your jurisdiction, you may have the right to:
* Access your personal data
* Request correction or deletion
* Withdraw consent
* Request data portability
* Object to certain processing activities
To exercise these rights, contact us at:
[Insert Contact Email]
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8. CHILDREN’S PRIVACY
Our Services are not intended for individuals under the age of 18.
We do not knowingly collect information from minors.
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9. THIRD‑PARTY LINKS
Our website may contain links to third‑party websites.
We are not responsible for the privacy practices or content of those sites.
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10. INTERNATIONAL DATA TRANSFERS
If your data is transferred outside the UAE, we ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.
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11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last Updated” date.